MONTHLY UNLIMITED INTERNET PACKAGES
HOME PACKAGES
Unlimited up to 4 Mbps speeds —
Ksh 1000
Unlimited up to 8 Mbps speeds —
Ksh 1500
Unlimited up to 10 Mbps speeds —
Ksh 1800
Unlimited up to 15 Mbps speeds —
Ksh 2000
Unlimited up to 20 Mbps speeds —
Ksh 2500
Unlimited up to 40 Mbps speeds —
Ksh 3000
Unlimited up to 80 Mbps speeds —
Ksh 6000
BUSINESS PACKAGES
Unlimited up to 10 Mbps —
Ksh 3000
Unlimited up to 20 Mbps —
Ksh 6000
Unlimited up to 30 Mbps —
Ksh 9000
Unlimited up to 50 Mbps —
Ksh 15000
Unlimited up to 100 Mbps —
Ksh 20000
DATA BUNDLES PACKAGES
This type of data bundle is for unlimited access to internet services with specific speed limits
and data caps. Once you deplete your choosen data bundle plan, the speed throttles to 1 mbps for the remaining
time/days of the month.
Unlimited up to 20 Mbps speed for 1.0 TB —
Ksh 2000
Unlimited up to 35 Mbps speed for 1.0 TB —
Ksh 3000
Unlimited up to 55 Mbps speed for 1.0 TB —
Ksh 4000
Unlimited up to 100 Mbps speed for 1.0 TB —
Ksh 5000
Unlimited up to 250 Mbps speed for 1.0 TB —
Ksh 12000
SERVICE LEVEL AGREEMENT (SLA)
1. Service Availability
Philibe wifi aims to provide a minimum network uptime of
99% on a monthly basis for business internet customers.
Planned maintenance will be communicated in advance where possible.
2. Installation & Activation
New installations are typically completed within
24–72 hours after confirmation of payment and site survey,
subject to network availability.
3. Support & Response Time
Reported service faults are acknowledged within
2 hours and resolved within
24 hours, depending on the nature of the issue.
4. Fair Usage Policy
Unlimited packages are subject to a Fair Usage Policy to ensure
optimal performance for all users. Excessive or abusive usage may
result in speed regulation.
5. Service Limitations
Service performance may be affected by factors beyond our control,
including power outages, weather conditions, or third-party failures.
6. SLA Applicability
This SLA primarily applies to Business Internet packages.
Home packages are provided on a best-effort basis.
